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Phone Systems For Small Business – 8 Criteria For Evaluating an IP Phone System

Phone Systems For Small Business – 8 Criteria For Evaluating an IP Phone System

Shoretel’s CEO, John Combs, introduced a keynote tackle just lately at IT Expo West, offering very related recommendation to IT managers and others shopping for a voice over IP (VOIP) phone system. He used the MAC iPhone as an analogy, as an instance how new know-how can shortly dominate an business. In the case of a VOIP enterprise phone system, IP know-how is poised to dominate correspondingly over present analog (TDM) methods.

VOIP telephone methods can tremendously improve person adaption charges, resulting in improved productiveness in a company. An IP phone system permits the collaborative and attain points of unified messaging know-how. The VOIP telephone system usually contains options corresponding to teleconferencing, unified messaging (voicemail in e-mail), internet collaboration, cell integration (cell telephones), presence (to find workers shortly), immediate messaging, video conferencing and enterprise course of integration (buyer relationship administration, gross sales, accounting, and so forth.).

What differentiates one vendor’s small enterprise phone methods from one other’s? Mr. Combs suggests a a really structured choice course of when selecting workplace telephone methods with VOIP for enterprise. He proposed eight analysis standards for use by the analysis workforce making the selection of a brand new VOIP enterprise phone system:

  1. Usability. There have to be an onsite demonstration together with the precise to be deployed. It is usually advisable to have two or extra distributors exhibit side-by-side, or however to put in various prototypes at two separate firm places of work after which change methods and areas to search out out which one was finest.
  2. Reliability. What is the anticipated failure price, primarily based on precise deployed methods utilizing Bellcore/Telecordia requirements? Mr Combs identified that educational failure charges should not enough for confidence in deploying a brand new system. You do not need to the the “guinea pig” for a vendor’s prototype or Beta testing.
  3. Availability. Make sure perceive the influence of downtime on the enterprise primarily based on the deliberate configuration. Count the factors of failure are there within the vendor’s configuration?
  4. Scalability. What are the prices ought to it is advisable double the deliberate configuration?
  5. Architecture. What methodology was used to design the system? Was it nicely thought out or know-how patched collectively from disparate methods and conflicting architectures?
  6. Total Cost of Ownership. Most of the time upfront prices (, community and implementation) quantity to solely 20% of the whole system expense over the system’s lifecycle. Day-to-day prices (coaching, transfer/add/change, system administration, community and utilities) can quantity to 80% over the system lifetime. What is the case with the methods into consideration?
  7. Vendor Financial Status. Make positive the seller has a stable steadiness sheet, or be ready for assist points ought to they encounter monetary problem.
  8. Vendor References. Your workforce ought to contact their business associates for info related to the distributors being thought of Did they make a clever resolution with this vendor? Do they know of different references? How do precise prices examine to vendor estimates? Is it straightforward for IT employees to assist? What about any “raving fans?”

When evaluating to improve small enterprise phone methods, the same old alternative is a VOIP enterprise phone system. A cautious analysis of every vendor’s choices and particularly the presence of “raving fans” for any VOIP enterprise phone system are vital in getting all the advantages of VOIP for enterprise.